Refund & Cancellation Policy

No long-term contracts and no surprise charges — cancel anytime and you are only ever billed for the period you are in. This Refund & Cancellation Policy explains how BrightBadge (operated by Heartbeat Consultants LLC) subscriptions are billed and how you can cancel or request a refund. It is part of our Terms of Service.

BrightBadge is offered as a recurring subscription billed monthly in advance, in U.S. dollars, through our payment processor. Applicable sales tax is added at checkout where required. Your plan and price are shown at checkout and in your billing dashboard.

If a free trial is offered, you will not be charged during the trial period. Unless you cancel before the trial ends, your subscription will automatically convert to a paid plan and your payment method will be charged the then-current rate.

Subscriptions renew automatically at the end of each monthly billing cycle until cancelled. By subscribing, you authorize BrightBadge to charge your payment method on each renewal date.

You may cancel at any time from your billing dashboard or by contacting billing@bright-badge.com. When you cancel, your subscription remains active through the end of the current paid period and will not renew afterward. Cancelling stops future charges; it does not by itself trigger a refund for the current period.

Subscription fees are non-refundable once a billing period has begun, and we do not provide prorated refunds for partial billing periods. If you upgrade or downgrade your plan mid-cycle, the change and any proration are applied through our payment processor and reflected on your next invoice. Nothing in this policy limits any refund rights you may have under applicable law.

If a renewal payment fails, we may retry the charge and notify you. If payment is not resolved, we may suspend or downgrade your access until the balance is paid.

We may change subscription prices. If we do, we will give advance notice, and the new price will apply on your next renewal. Your continued use after the change takes effect constitutes acceptance of the new price.

Billing questions and refund requests may be sent to billing@bright-badge.com.